Maximize your negotiation skills.  Understand the process of negotiation. Use competitive and collaborative negotiation techniques to your advantage. Master the art and science of the opening offer.  Sharpen vital listening and tactical questioning skills.  Recognize and respond to negotiation tactics. Determine issues v. interests. Gain information for creativity, not exploitation.  Reduce conflict and stress in negotiations.  Reach better agreements for your clients and develop better relationships between you and your opponents.  Break deadlocks and revive stalled negotiations.  Examine techniques to overcome the different sources of impasse. Investigate the causes of resistance to settlement. Review the elements of durable agreements and how to create them.